Introduction

This Privacy Policy describes how ETION NETWORK PRIVATE LIMITED and its affiliates (collectively "ETION NETWORK PRIVATE LIMITED, we, our, us") collect, use, share, protect, or otherwise process your information/personal data through our website www.publicpay.co.in (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Information we may collect includes but is not limited to name, date of birth, address, telephone/mobile number, email ID, bank account details, payment information, and biometric data (with consent). We may also track your behavior, preferences, and information you provide on our Platform.

Usage

We use personal data to provide the services you request. This includes handling and fulfilling orders, enhancing customer experience, resolving disputes, troubleshooting, informing you about offers, products, services, and updates. We also use this data to detect fraud, conduct marketing research, and analyze user behavior. Users may opt-out of marketing uses of their data.

Sharing

We may share your personal data with group entities, affiliates, third-party service providers, logistics partners, and law enforcement agencies when required by law. We ensure that shared data is used only for legitimate purposes and in compliance with privacy laws.

Security Precautions

We adopt reasonable security practices to protect your personal data from unauthorized access, loss, or misuse. However, data transmission over the internet may not be completely secure, and we advise users to safeguard their account credentials.

Data Deletion and Retention

You can delete your account from the Platform, resulting in loss of related information. We may retain your data if required for legal reasons or to prevent fraud. Retained data may be anonymized for analytical purposes.

Your Rights

You can access, rectify, and update your personal data directly through the Platform's functionalities.

Consent

By using the Platform or providing your information, you consent to its processing as described in this Privacy Policy. You may withdraw your consent by contacting the Grievance Officer. Note that withdrawal of consent may affect your access to certain services.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. Significant changes will be notified as required under applicable laws.

Grievance Officer

Name: Suraj Kumar
Office: Public Pay
Designation: CRO
Company Address: ETION NETWORK PRIVATE LIMITED, Building no. 629, Moti Nagar, Unnao, UP 209801
Contact: 02269620548
Phone Time: Monday - Friday (9:00 AM - 6:00 PM)