This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:

Cancellations

- Cancellations will only be considered if the request is made within 1 day of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchant(s) listed on the Platform and they have initiated the process of shipping them, or if the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

- ETION NETWORK PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be made if the user establishes that the quality of the delivered product is not satisfactory.

Damaged or Defective Items

- In case of receipt of damaged or defective items, please report this to our customer service team. The request will be entertained once the seller/merchant listed on the Platform has checked and verified the issue. This should be reported within 1 day of receipt of the product.

- If you feel that the product received does not match the description on the site or does not meet your expectations, you must notify our customer service within 1 day of receiving the product. The customer service team, after reviewing your complaint, will take an appropriate decision.

Warranty Issues

- For products that come with a manufacturer's warranty, please contact the manufacturer directly for any issues or complaints.

Refunds

- In case of any refunds approved by ETION NETWORK PRIVATE LIMITED, the refund will be processed within 1 day.

Returns

- For return requests, please contact our customer service team within 1 day of receiving the product.